LearnThe lifecycle
The tenancy lifecycle, end to end
A tenancy is not an event. It is a chain of stages that each depend on the one before, running from the day a home is listed to the day the deposit is returned. Haven runs the whole chain on one record, so nothing is re-keyed, re-explained, or lost in a handoff between an agency, a bank, and a filing cabinet.
The full path at a glance
Every tenancy Haven runs follows the same order. A home is listed and verified. A renter discovers it and applies. Identity and income are checked. A lease is drafted and e-signed. The deposit is placed in escrow and rent begins on SEPA autopay. From there the home is lived in: maintenance requests, insurance, invoices, and receipts accumulate against the tenancy. At the end of the term the lease renews or the parties move out, a final settlement is reached, and the deposit is returned.
That is the whole map. It is deliberately linear because a tenancy is a legal and financial relationship, not a marketplace transaction, each stage produces the evidence the next stage relies on. You cannot sign a lease against an unverified identity, and you cannot return a deposit that was never actually held.
Haven's job is to make each of these stages a small, clear step for the person in front of it, while keeping the chain intact underneath.
How each stage hands off to the next
The value is in the joints, not the boxes. Most of the friction in renting today lives in the handoffs: the agency emails the landlord, the landlord forwards the bank details, the tenant screenshots a transfer, someone re-types the deposit amount into a spreadsheet. Every handoff is a chance to lose data, introduce an error, or invite a dispute.
Haven removes the re-keying. A verified identity flows into the application. An accepted application populates the lease. The signed lease sets the rent amount, the deposit amount, and the payment dates, which are exactly the figures that drive the escrow hold and the autopay schedule. Nothing is entered twice, so nothing can disagree with itself.
The rules are deterministic. A tenancy only advances when the prior stage is genuinely complete: signatures collected, deposit funded, first payment mandate in place. Nobody is nudged forward on a promise. This is what lets both sides trust a status without phoning to check it.
One record that follows the tenancy through
Underneath every stage is a single tenancy record. The listing, the application, the verification result, the signed lease, each rent payment, every maintenance request, the insurance policy, and the final settlement all attach to it. When you open a tenancy you see its entire history in one place, in order.
Money on that record is kept as double-entry accounting. There is no editable balance field that someone can overwrite. Every cent moves as a journal entry, rent charged, rent paid, deposit held, deposit returned, and any balance you see is derived from those entries. Amounts are stored as integer minor units, so rounding never quietly drifts. This is the same discipline a bank uses, and it is why a Haven statement reconciles.
The legal and financial artifacts are immutable. A signed lease, a payment record, a served notice, these are append-only with an audit trail. If something needs correcting, Haven writes a new record that references the old one rather than editing history. The deposit in particular is held in escrow, not spent, so at move-out there is a real, traceable balance to return rather than a number to argue about.
Which app you use at each step
Haven is three products sharing one design language. Which one you touch depends on where you are in the lifecycle, not on learning three tools.
Renters live in the Renter app (iOS and web): they discover homes, apply, verify their identity, sign the lease, and from then on see rent, receipts, and maintenance in one calm place. Owners live in the Owner app (iOS and web): they list and verify a property, review applications, countersign, and watch rent, deposits, and their portfolio settle without chasing anyone. The operator works in the Admin console, which oversees verification, escrow, disputes, and the health of every tenancy.
Some stages are inherently physical, a move-in inspection, keys, a condition report, and those are handled on mobile where the camera and the person are. The web surfaces hand off to the phone explicitly and then display the result, rather than pretending a laptop can photograph a wall.
Reading this section: pick your stage
You do not need to read this section in order. Each stage has its own page that explains the mechanism in full, how verification decides, how the e-signature is bound, how escrow holds and releases, how autopay collects by SEPA, how a maintenance request becomes an invoice, how a move-out settles.
Start where your tenancy is. If you are about to sign, read the lease and deposit pages. If you are living in a home, read rent, maintenance, and insurance. If you are approaching the end of a term, read renewal and move-out. This overview is the map; the stage pages are the ground.
Haven is in private beta, launching in Malta and expanding across Europe. Renters pay nothing. Owners keep about 99% of the rent they collect, Haven's fee is roughly 1% of rent plus a small per-placement fee, and there is no agency commission on top. Those are the real economics behind the lifecycle you have just walked through.