Terms of Use

1. The agreement

Haven is provided by Arthea LLC. By creating an account or using haven.arthea.ai and the Haven apps, you agree to these terms. You must be 18 or older.

If you use Haven for a company (for example, as a property owner or manager), you confirm you can bind that company.

2. What Haven is

Haven runs residential tenancies end to end: discovery, application, verification, lease signature, rent, deposits, repairs and renewal, in one place for both sides.

Haven is a platform. Unless we state otherwise in writing, Haven is not a party to your lease: the tenancy agreement is between renter and owner. Haven is not a law firm, and nothing in the product is legal advice.

3. What it costs

Renters pay nothing. Not at signup, not monthly, not at move-in or move-out. Ever.

Owners pay 1% of rent collected through Haven, plus a flat €99 when Haven places a new tenant. Fees are netted from rent settlements; there is no separate checkout. There are no other fees, and no fee applies to rent Haven did not collect.

Taxes such as VAT are applied as the law of your market requires and shown on every invoice.

4. Payments

Rent moves on SEPA rails through our regulated payment provider (Stripe). By setting up autopay you authorize a SEPA Direct Debit mandate, which you can cancel anytime.

Statuses reflect reality. Haven never marks rent as paid before the money is real, and never claims to hold funds it does not hold. Every movement of money produces a receipt both sides can see.

5. Your account and your conduct

Keep your information accurate and your sign-in method secure. One account per person.

Use Haven lawfully: real listings, truthful applications, no discrimination prohibited by housing law, no harassment of the other side, no scraping, probing or abuse of the platform.

6. Documents and signatures

Leases, notices and receipts signed in Haven use electronic signatures intended to satisfy eIDAS requirements for this kind of document in your market.

Legal records are append-only. A correction is a new record that references the old one; nothing is silently edited. That protects both sides.

Your documents are yours. You can export everything, anytime, in standard formats.

7. Where AI fits

AI in Haven drafts messages, summarizes documents and suggests next steps. It decides nothing. Any AI output is a proposal until a deterministic rule or a human accepts it, and decisions that affect you (an application, a deduction, a termination) are never made by AI alone.

8. Neutrality

Haven is a neutral referee. Obligations, receipts and timelines are recorded the same way for both sides, and they protect whichever party kept their word. We do not tilt the platform toward the side that pays us.

9. What we promise, and what we disclaim

We work to keep Haven available, accurate and secure, and we fix what breaks. Beyond what these terms and mandatory law state, Haven is provided as is, without other warranties.

Haven does not guarantee that a listing rents, that an applicant is solvent, or that a tenancy ends well. We give both sides honest tools and records; the tenancy remains theirs.

10. Liability

To the extent the law allows, Arthea LLC's total liability for claims arising from Haven is capped at the fees you paid us in the 12 months before the claim (for renters, who pay nothing, at €100).

Nothing in these terms limits liability that cannot be limited by law, including for gross negligence, willful misconduct, or your statutory consumer rights.

11. Leaving, and being asked to leave

You can close your account anytime; export your documents first, and note that legal records of concluded tenancies are retained as the law of your market requires.

We can suspend or terminate accounts that break these terms. Except for serious abuse, fraud or legal necessity, we warn you first and give you time to export.

12. Governing law and disputes

These terms are governed by the laws of Malta. If you are a consumer in the European Union, you keep the protection of the mandatory rules and courts of the country where you live.

Before any formal step, write to haven@arthea.ai. Most issues are fixed by a human reading them within days.

13. Changes

If these terms change in a way that matters, we tell you in the app and by email before the change takes effect. Continuing to use Haven after that means you accept the new terms.