Help
How can we help?
The honest answers to what people ask most, starting with the one that matters most: is your money safe? (It is.)
Payments and security
Is it safe to pay through Haven?
Yes. Every payment runs on Stripe, bank-grade and PCI-DSS certified, the same infrastructure behind millions of businesses worldwide. Haven never holds your money loosely, and nobody ever sends money to a website. Every payment leaves a receipt.
How does rent actually get paid?
You connect your bank once. From then on rent is collected on its due date automatically, by SEPA direct debit, and paid out to the owner. No standing order to remember, no late transfer, no cash.
How is my deposit handled?
The deposit amount is agreed and written into the lease, then recorded and tracked in Haven from day one, with your move-in condition evidence attached. The landlord holds the deposit; at move-out it is settled against that record, not from memory, and any dispute on a registered Maltese lease goes to the Adjudicating Panel, which decides in days. The amount, the evidence, and the outcome all live on the record.
Is there a middle agent taking a cut?
No. Haven is software, not an agency: it never acts for either side, never negotiates, and never introduces or selects a tenant for you. Money flows from tenant to Stripe to owner, automatically. There is no agency commission in between.
For renters
How much does Haven cost renters?
€0. Renters pay nothing to search, apply, sign a lease, or pay rent through Haven, ever.
Do I apply to each home separately?
You apply once. Your verified profile is reused for every home you apply to, so owners see a complete, comparable application instead of a stack of attachments.
Is my identity verified?
Yes, both sides confirm who they are before any lease or money is on the line. That is what makes a listing trustworthy.
For owners
What does Haven charge owners?
1% of the rent Haven collects, plus a one-time €99 when a tenancy starts. No monthly fee, no listing paywall, no agency commission. You keep about 99%.
How do payouts reach me?
You connect your payout account once. Rent is collected from the tenant and paid out to you automatically, on schedule, with a clean record you can reconcile.
Can I list a home I live in?
Yes. When you register a property you tell us whether you live in it, and Haven adapts the flow accordingly.
Your account and data
How is my data handled?
We use only essential cookies, encrypt sensitive data, and never sell your information. Admins are protected with two-factor authentication.
How do I get access?
Haven is in private beta, starting in Malta. Sign up from the homepage and you are in straight away.